FAQ's

1. What is Nonah?

Nonah is an online shop specializing in thoughtfully curated gift boxes for babies perfect for celebrating newborns and special occasions.

2. Why Nonah?

Because we care about every detail – from the stitching of a bib to the packaging of a gift box.

Because we believe babyhood is not just a phase – it’s the beginning of life’s most beautiful journey.

Because we know what it means to give from the heart – and we want your gifts to carry meaning, not just materials.

Our collections are carefully curated to be gentle on babies, pleasing to parents, and memorable for every gift-giver. We blend soft minimalism with modern elegance, making each product feel timeless and special.

3. Where do you ship to?

Orders are processed within 5–7 business days. Delivery times are usually as follows:

  • 1–2 business days within Switzerland.
  • 2–4 business days within Germany.
  • 8–12 business days to the United Arab Emirates (UAE).

Once your order has been shipped, you will receive a tracking number. For special shipping requests outside of these countries, please contact us directly at support@nonah.ch or by phone at +41 79 545 88 20.

4. Can I customize a gift box?

Currently, our boxes come pre-configured to ensure a harmonious and lovingly designed overall look. However, customizable options may become available in the future stay tuned!

5. Can I return or exchange a gift set?

Due to the nature of our products, we do not accept returns or exchanges unless an item is damaged or incorrectly delivered. Please contact us within 48 hours of receiving your order so we can assist you.